The Stanford Chronic Care Management System


Information for Physicians

Physicians in treatment practice benefit from the ability of the Stanford system to coordinate the care they provide to their patients and to minimize the number of “emergency” and “urgent” transactions that are disruptive to their practice.

Moreover, physicians appreciate the telephone advice that SCCMS nurse care managers provide to their patients and the telephone, email and printed follow-up reports they receive from SCCMS care managers on their patients’ current condition. Thus, SCCMS permits physicians to coordinate care with less disruption to the practice.

Most physicians do not wish to be disturbed during their clinic hours to attend to patient-initiated telephone queries that are rarely true emergencies, much less at night or on weekends.

On the other hand, they appreciate that the SCCMS provides prompt contact with them and for timely advice from the nurse care manager in the event of a true emergency.

Physicians have long relied on nurses and other non-physician personnel to carry out time-critical tasks in the hospital. SCCMS continues this tradition, exclusively in the outpatient arena, before the patient comes to the hospital.

Evidence for the Effectiveness of CMS

A pilot study of the effectiveness of CMS is currently being reviewed. The following report about this pilot study is currently available for download. View the report here.